Shipping & Returns Policies
Artis orders are processed within 5-7 business days.
All Artis orders are sent via USPS or UPS at this time. We use the best shipping provider based on your order size and location.
Please note: There may be delays in processing and shipment times due to shipping providers and the ongoing global health crisis. We appreciate your understanding as we navigate this together.
Artis offers free shipping on orders $90+ within the United States.
Artis offers free international shipping on orders over $150+ (VAT not included), with the inclusion of Puerto Rico, Hawaii, and Alaska. Australia, New Zealand and Hong Kong are eligible for free shipping on orders $300+ (VAT not included).
Free shipping is automatically applied. For more information about international shipping policies and a full list of countries, click here.
Applicable taxes and duties are applied during checkout for the shipment of your package. Additional taxes and duties may occur once your package reaches customs, and we recommend reaching out to your local rules and regulations regarding these amounts.
If a customer’s package is unable to be delivered and the order is returned to us, the customer can opt to have the package redelivered. If opting for redelivery, the customer will be responsible for shipping costs and will receive an invoice prior to the package being resent.
You are eligible for a refund for unopened and unused product within 14 days of delivery of your byartis.com order.
If eligible for a refund, neither the original nor the return cost of shipping and handling will be repaid. Items purchased as "final sale" are not eligible for return. Marked down items are as noted in their product description at byartis.com. Gift with purchase must be included for a full order return.
To initiate a return, email firstname.lastname@example.org for more information. Please note that our return address will differ from the original sender.
Artis warranties the original purchaser of our brushes for up to 1 year from date of original purchase from an authorized retailer due to any potential manufacturing defect. This Limited Warranty applies only to normal use of the brush, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the brush or brush set (either in writing or through a hyperlink to such instructions). Our Limited Warranty does not apply to any damage resulting from accident, misuse, abuse, failure to follow application instructions, improper or inadequate cleaning and maintenance, tarnishing from abnormal use, makeup or debris buildup within the brush fibre bundle, lost or stolen product, or other external causes. Limit (1) brush replacement per transaction.
If you discover a defect and notify Artis during the warranty period, Artis will, at its discretion, replace the brush for a replacement fee of $25. For customers within the United States shipping and duties will be included. For customers outside the United States, you will have to pay any shipping costs and duties. If the brush is exchanged, the replacement product becomes your property and the defective brush becomes the property of Artis. When a refund is given, the returned brush becomes the property of Artis.
For the replacement to be considered, you will need to supply Artis electronically with the following information:
• Retailer’s name and address
• Date of purchase
• Photographs of the defective brush (front and back)
Independent laboratory testing confirms Artis brushes withstand a force of at least 40 pounds before any structural stressing may occur. Artis brushes work best with gentle gliding motions, rather than forced pressure. Excessive pressure that may result in a damaged brush infringes on recommended usage and does not warrant a replacement. Artis stands behind our product design and application technique. For more information on how to achieve the best results and properly care for your brushes, visit our Instagram page (@byArtis).