Frequently Asked Questions
The brushes
What are Artis brushes made of?
CosmeFibre, a synthetic filament developed for makeup. There is no animal hair in any Artis brush, so every brush is vegan and cruelty free. The filaments are packed into a bundle that holds product at the tips instead of soaking it up, which is why an Artis brush uses less foundation than a conventional one.
Which brush should I start with?
Most people start with the Elite Oval 7. It is the largest head in the range and covers the face in one pass. If you want two, add the Oval 3 for the smaller areas around the nose and eyes. The Linear 1 is the one to add third, for liner and brows.
What is the difference between the Elite and Digit collections?
Elite brushes have a solid metal handle and are built for makeup, from foundation through liner. Digit brushes are shaped for skincare, so they apply moisturizers, serums, and oils before makeup goes on. Plenty of people own both and use them in that order.
Do you sell brush sets?
Not at the moment. Sets are being rebuilt and will return. Meanwhile the Best Sellers page shows the brushes people most often buy together.
Is there a limit on how much I can order?
Orders are capped at ten units. If you need more, whether you are a working artist, a studio, or a retailer, email customercare@byartis.com and we will take care of it directly.
Shipping
When is shipping free?
On US orders from $99, including Hawaii, Alaska, Puerto Rico, and the US Virgin Islands. On international orders from $250, and from $300 to Australia and New Zealand. It applies automatically at checkout.
What does shipping cost otherwise?
Within the United States, standard is $8.00 and arrives in 3 to 5 business days. Express is $15.00 and arrives in 1 to 2 business days. APO and FPO addresses ship at our domestic rates. International orders see live carrier rates at checkout and you pick the one you want.
How long before my order ships?
Orders are processed within 1 to 3 business days from our warehouse in Red Hook, New York. You will get a tracking number by email when the parcel leaves us. Delivery estimates count business days after dispatch, not from when you place the order.
Do you ship internationally?
To 27 countries. Prices are shown in your own currency, and duties and import taxes are calculated and collected at checkout, so there is nothing to pay when the parcel arrives. If your country is not offered at checkout, we do not ship there yet. The full list is on our Where We Ship page.
My tracking has not moved. What now?
If tracking has been static for five business days, or your order arrives damaged, email customercare@byartis.com with your order number and, for damage, a photograph. We will replace it or refund you.
Returns and warranty
Can I return a brush?
You can request a refund on unopened, unused items within 14 days of delivery. They need to come back in their original condition and original packaging. Email customercare@byartis.com with your order number to start it. Because brushes are personal care products, we do not offer exchanges on online orders.
What is not refundable?
Shipping and handling, on either the original order or the return. Items marked final sale, which includes Limited Edition Gift Sets, the Fluenta Collection, and Collection Displayer Sets. If your order included a gift with purchase, that item has to come back with the order for a full refund.
How long does a refund take?
We email you once your return has been received and inspected. An approved refund goes back to your original payment method, and your bank or card issuer sets the posting time from there.
Is there a warranty?
Artis warrants its brushes against manufacturing defects for one year from the date of purchase from an authorized retailer. The full warranty terms and the replacement process are in our Terms of Service.
Care
How often should I wash my brushes?
After every use for anything liquid or cream, and weekly for powder. Product left in the bundle dries hard and changes how the brush lays down color.
How do I wash them?
Wet the head, work Brush Cleansing Foam-Plus through it against a Brush Cleaning Pad, rinse until the water runs clear, then reshape the bundle and lay the brush flat to dry. Keep water off the handle joint. Wipes and cleansing spray handle color changes between looks. Full instructions are on How to Use Every Brush.
How long should a brush last?
Years, if it is washed properly and dried flat. The filaments do not break down the way animal hair does.
Still stuck?
Email customercare@byartis.com or call 917-715-5985, Monday to Friday, 9:00am to 7:00pm ET. A person answers.