No exchanges are possible on Artis online items.
You are eligible for a refund for unopened product within 14 days of delivery of your byArtis.com order. Please return your purchased item(s) in the original condition and packaging to the address listed below. If eligible for a refund, neither the original nor the return cost of shipping and handling will be repaid, and a restocking fee of 5% will be deducted from the original payment.
Items purchased as "final sale" are not eligible for return without exception. Final Sale items include, but are not limited to Fluenta Collection, brush displayer sets, and marked down items as noted in their product description.
In case of orders including a gift with purchase, the gift with purchase must be included in the return to be eligible to receive a refund for the full order. If the gift with purchase is not returned with the remainder of the order, the retail cost of the items will be deducted from the eligible refund amount. You can receive more information about our return procedure by writing to our Customer Care team at firstname.lastname@example.org.
If promotions are held or products marked down after you've placed your order (excluding clearances and open box orders), written requests for price adjustments will be honored up to 7 days from original purchase date only for items purchased on byArtis.com. Price adjustments (excluding taxes) are issued in the form of store credit as an e-gift card to be used on a future purchase on byArtis.com. We are only able to make that price adjustment while the lower price is still available, and cannot price match expired sale prices. There will be no price adjustments for orders placed at the Warehouse Sale.
Artis warranties the original purchaser of our brushes for up to 6 months from date of original purchase from an authorized retailer due to any potential manufacturing defect. This Limited Warranty applies only to normal use of the brush, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the brush or brush set (either in writing or through a hyperlink to such instructions). Our Limited Warranty does not apply to any damage resulting from accident, misuse, abuse, failure to follow application instructions, improper or inadequate cleaning and maintenance, tarnishing from abnormal use, makeup or debris buildup within the brush fibre bundle, lost or stolen product, or other external causes. Limit (1) brush replacement per transaction.
If you discover a defect and notify Artis during the warranty period, Artis will, at its discretion, replace the brush for a replacement fee of $20. For customers within the United States shipping and duties will be included. For customers outside the United States, you will have to pay any shipping costs and duties. If the brush is exchanged, the replacement product becomes your property and the defective brush becomes the property of Artis. When a refund is given, the returned brush becomes the property of Artis.
For the replacement to be considered, you will need to supply Artis electronically with the following information:
- Retailer’s name and address
- Date of purchase
- Photographs of the defective brush (front and back)
Independent laboratory testing confirms Artis brushes withstand a force of at least 40 pounds before any structural stressing may occur. Artis brushes work best with gentle gliding motions, rather than forced pressure. Excessive pressure that may result in a damaged brush infringes on recommended usage and does not warrant a replacement. Artis stands behind our product design and application technique. For more information on how to achieve the best results and properly care for your brushes, visit our YouTube Channel.