Shipping policy

Free Shipping

Free Shipping

Artis offers free shipping on:

  • Orders $99+ within the contiguous United States, excluding Hawaii, Alaska, Puerto Rico, and the US Virgin Islands
  • International orders $250+
  • Orders $300+ to Australia and New Zealand

Free shipping is applied automatically at checkout and covers shipping and handling only; VAT, import duties, and other country-specific fees are not included. Orders below these thresholds are charged the rates shown at checkout, calculated by destination and order size.

United States

Shipping is a flat $9.95 on orders under $99 within the contiguous United States and arrives in 3 to 5 business days. Hawaii, Alaska, Puerto Rico, and the US Virgin Islands ship at the same $9.95 flat rate on any order size. APO and FPO addresses ship at our domestic rates.

Processing and Delivery

Orders are processed within 1 to 3 business days from our warehouse in Red Hook, New York. Artis ships via USPS, FedEx, and DHL, and we select the carrier based on your order size and destination. Once your order ships, you will receive a confirmation email with tracking. Delivery estimates are business days after dispatch, not after you place the order.

International Orders, Duties and Taxes

We ship to 27 countries, and most international orders arrive within 5 to 8 business days of dispatch. Prices are shown in your own currency. VAT, import duties, and other country-specific fees are set by the destination country, are not included in free shipping, and are the responsibility of the customer. If your country is not offered at checkout, we do not ship there yet. For a full list of countries we ship to, see Where We Ship.

Redelivery Policy

If a package cannot be delivered and is returned to us, you can opt to have it redelivered. Redelivery shipping costs are the customer's responsibility and will be invoiced before the package is resent.

Damaged, Delayed or Missing Parcels

If tracking has not moved in five business days, or your order arrives damaged, email customercare@byartis.com with your order number and, for damage, a photograph. We will replace it or refund you.

Questions? Email us at customercare@byartis.com and we will work to make sure you have a great Artis experience.